Shipping Policy

Vitalogent LLC

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Our Commitment to Fast, Reliable Shipping

At Vitalogent LLC, we understand that you're excited to receive your dietary supplements and start your wellness journey. We're committed to processing and shipping your orders quickly, safely, and reliably.

Shipping Highlights:

  • ⚡ Fast Processing: Orders ship within 1-3 business days
  • 📦 Free Shipping: On orders over $[Amount] (U.S. only)
  • 🌎 Worldwide Delivery: We ship internationally
  • 📍 Real-Time Tracking: Track your package every step of the way
  • 🛡️ Secure Packaging: Products protected during transit
  • ❄️ Climate-Controlled: Ships from temperature-controlled warehouse

Our Warehouse:
All orders ship from our fulfillment center in Georgia:

Vitalogent LLC Warehouse
1615 Lakes Parkway, Suite C
Lawrenceville, GA 30043-5968
United States

Table of Contents

  1. Processing Time
  2. Shipping Methods and Delivery Times
  3. Shipping Costs
  4. Free Shipping
  5. Order Tracking
  6. Shipping Restrictions
  7. International Shipping
  8. Shipping Address Requirements
  9. Delivery Issues
  10. Product Storage During Shipping
  11. Holidays and Peak Seasons
  12. Order Modifications and Cancellations
  13. Multiple Item Orders
  14. Military and APO/FPO Addresses
  15. Contact Us

1. Processing Time

1.1 What Is Processing Time?

Processing time is the time between when you place your order and when we ship it from our warehouse. This does NOT include shipping/transit time.

Our Standard Processing Time: 1-3 Business Days

1.2 Processing Steps

Once you place an order, here's what happens:

Step 1: Order Verification (0-2 hours)

  • Payment authorization confirmed
  • Shipping address verified
  • Fraud screening (if necessary)
  • Inventory availability checked

Step 2: Order Preparation (1-2 business days)

  • Products pulled from climate-controlled inventory
  • Quality inspection
  • Secure packaging
  • Order documentation

Step 3: Shipping (Day 1-3)

  • Package labeled with shipping carrier
  • Picked up by carrier (USPS, UPS, or FedEx)
  • Tracking number generated
  • Shipping confirmation email sent to you

1.3 Business Days Defined

Business Days:

  • Monday through Friday
  • Excludes weekends (Saturday and Sunday)
  • Excludes federal holidays
  • Eastern Time Zone (our warehouse location)

Order Cut-Off Time:

  • Orders placed before 12:00 PM ET typically process same day
  • Orders placed after 12:00 PM ET process next business day

Example Timeline:

Order Placed: Monday 10:00 AM ET
Processing Starts: Monday (same day)
Ships: Tuesday or Wednesday
Delivery: Thursday-Friday (Standard Shipping)

Order Placed: Friday 2:00 PM ET
Processing Starts: Monday (next business day)
Ships: Tuesday or Wednesday
Delivery: Wednesday-Friday (Standard Shipping)

1.4 Factors Affecting Processing Time

Processing may take longer during:

  • Peak Seasons: Holiday shopping periods (November-December)
  • Sales Events: Black Friday, promotional periods
  • New Product Launches: High order volumes
  • Inventory Issues: Temporarily out of stock items
  • Payment Issues: Declined cards, fraud alerts
  • Address Issues: Invalid or incomplete addresses

We'll notify you if processing will be delayed.

1.5 Expedited Processing

Need your order faster?

While we cannot guarantee same-day processing, you can:

  • Order before 12:00 PM ET for faster processing
  • Select expedited shipping at checkout
  • Contact us at [support@vitalogent.com] for urgent orders
  • Note: Expedited shipping does not speed up processing time, only transit time

2. Shipping Methods and Delivery Times

2.1 Domestic Shipping (United States)

We offer several shipping options for customers in the United States:

Standard Shipping (USPS First Class / Priority Mail)

Delivery Time: 3-7 business days after shipment

Best For:

  • Regular orders with no rush
  • Cost-effective shipping
  • Small to medium-sized orders

Cost: $[X.XX] or FREE on orders over $[XX]

Tracking: Full tracking provided

Details:

  • Delivered Monday-Saturday
  • Most cost-effective option
  • Reliable USPS service
  • Typically 3-5 days to most addresses

Expedited Shipping (USPS Priority Mail / UPS Ground)

Delivery Time: 2-4 business days after shipment

Best For:

  • Faster delivery needed
  • Customers on supplement regimen
  • Gifts or time-sensitive orders

Cost: $[X.XX]

Tracking: Full tracking provided

Details:

  • Faster than standard shipping
  • Delivered Monday-Saturday
  • UPS Ground may be used for larger/heavier orders

Express Shipping (USPS Priority Mail Express / UPS 2nd Day Air)

Delivery Time: 1-2 business days after shipment

Best For:

  • Urgent orders
  • Running out of supplements
  • Last-minute gifts

Cost: $[X.XX]

Tracking: Full tracking provided

Details:

  • Fastest domestic option
  • Delivered Monday-Saturday (some Sunday delivery available)
  • Guaranteed delivery by carrier (when available)
  • Most expensive option

2.2 Estimated Total Delivery Time

Total Delivery = Processing Time + Shipping Time

Shipping Method Processing Transit Total Time From Order
Standard 1-3 days 3-7 days 4-10 business days
Expedited 1-3 days 2-4 days 3-7 business days
Express 1-3 days 1-2 days 2-5 business days

Important: These are estimates based on typical scenarios. Actual delivery times may vary based on:

  • Your location relative to Georgia
  • Carrier performance
  • Weather conditions
  • Holidays
  • Unforeseen circumstances

2.3 Shipping Coverage

We Ship to All 50 States:

  • All contiguous United States (lower 48)
  • Alaska and Hawaii (additional time and cost)
  • U.S. Territories (see restrictions below)

Delivery to Remote Areas:

  • Rural addresses may take 1-2 extra days
  • Some areas require additional carrier fees
  • Alaska and Hawaii typically add 3-7 days to transit time

3. Shipping Costs

3.1 Domestic Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order Weight: Heavier orders cost more
  • Shipping Method: Standard, Expedited, or Express
  • Destination: Some locations have additional fees
  • Order Total: May qualify for free shipping

Estimated Shipping Costs:

Order Value Standard Expedited Express
Under $[XX] $[X.XX] $[XX.XX] $[XX.XX]
$[XX]-$[XX] $[X.XX] $[XX.XX] $[XX.XX]
Over $[XX] FREE $[XX.XX] $[XX.XX]

Note: Exact costs calculated at checkout based on your specific order and location.

3.2 How Shipping Is Calculated

Factors:

  1. Package Weight

    • Each product has standard weight
    • Total weight determines shipping cost
    • Includes packaging materials

  2. Package Dimensions

    • Dimensional weight may apply for large boxes
    • Carrier calculates dimensional weight: (Length × Width × Height) / 139

  3. Shipping Zone

    • Distance from Georgia warehouse
    • Zone 1-2: Nearby states (cheapest)
    • Zone 7-8: Farthest states like CA, WA (most expensive)

  4. Shipping Speed

    • Standard (cheapest)
    • Expedited (moderate)
    • Express (most expensive)

3.3 Additional Fees

Special Situations That May Incur Extra Fees:

Alaska and Hawaii:

  • Additional $[X.XX]-$[XX.XX] depending on method and weight
  • Takes 3-7 additional business days

Remote or Rural Addresses:

  • Carriers may charge rural delivery surcharge
  • You'll see any additional fees at checkout

P.O. Boxes:

  • USPS delivery only (no UPS/FedEx to P.O. Boxes)
  • May limit expedited options

Oversized or Heavy Orders:

  • Orders over [XX] lbs may have additional freight charges
  • Bulk orders may require freight shipping (we'll contact you)

3.4 No Hidden Fees

What's Included in Shipping Cost:

  • Carrier fees
  • Packaging materials
  • Handling
  • Insurance (on orders over $[XXX])
  • Tracking

NOT Included:

  • Sales tax (calculated separately based on delivery location)
  • International customs duties (for international orders)

4. Free Shipping

4.1 Free Shipping Threshold

Enjoy FREE Standard Shipping on orders of $[XX] or more!

Qualifications:

  • ✅ Order subtotal of $[XX] or more (before tax)
  • ✅ Shipping to U.S. addresses only (excludes Alaska, Hawaii)
  • ✅ Applies to Standard Shipping method
  • ✅ Automatically applied at checkout

Example:

Product 1: $35.00
Product 2: $25.00
Subtotal: $60.00
─────────────────
Free Shipping: $0.00 ✅ (over $[XX] threshold)
Tax: $4.50
─────────────────
Total: $64.50

4.2 How to Get Free Shipping

Tips to Reach Free Shipping:

  1. Add items to reach minimum

    • Check cart to see how much more needed
    • Browse related products
    • Stock up on favorites

  2. Use Subscribe & Save (if applicable)

    • Subscription orders may have lower threshold
    • Save on shipping every month

  3. Wait for promotions

    • We occasionally offer free shipping events
    • Sign up for emails to be notified

4.3 Free Shipping Exclusions

Free Shipping Does NOT Apply To:

  • ❌ Alaska and Hawaii (additional charges apply)
  • ❌ International orders
  • ❌ Orders under $[XX] subtotal
  • ❌ Expedited or Express shipping (Standard only)
  • ❌ P.O. Boxes in some cases
  • ❌ U.S. Territories (additional charges may apply)

Promotional Free Shipping:

  • During special promotions, we may offer free shipping with no minimum
  • Promotional terms override standard policy
  • Promo code may be required

4.4 Subscriptions and Free Shipping

Subscribe & Save Benefits (if applicable):

  • Free shipping on all subscription orders
  • No minimum purchase required
  • Applies to Standard Shipping
  • Manage in your account settings

5. Order Tracking

5.1 Tracking Your Order

You Will Receive:

  • Order Confirmation Email: Immediately after placing order
  • Shipping Confirmation Email: When order ships (includes tracking number)
  • Delivery Confirmation: When package is delivered (if signed up for carrier alerts)

5.2 How to Track

Method 1: Email Link

  • Click tracking link in shipping confirmation email
  • Opens carrier's tracking page
  • Shows real-time updates

Method 2: Carrier Website

  • Visit USPS.com, UPS.com, or FedEx.com
  • Enter tracking number
  • View detailed tracking information

Method 3: Your Account

  • Log into your Vitalogent account
  • Go to "Order History"
  • Click on order to view tracking

Method 4: Contact Us

  • Email [support@vitalogent.com] with order number
  • Call [Your Phone Number]
  • We'll provide tracking status

5.3 Tracking Information

What You'll See:

Tracking Statuses:

  • Label Created: Shipping label generated, awaiting carrier pickup
  • In Transit: Package is moving through carrier network
  • Out for Delivery: Package is on delivery truck
  • Delivered: Package successfully delivered
  • Exception: Issue requiring attention (weather, address problem)
  • Return to Sender: Package returning to our warehouse

Typical Tracking Updates:

Day 1: Order Processed - Label Created - Lawrenceville, GA
Day 2: Departed USPS Facility - Atlanta, GA
Day 3: In Transit to Destination
Day 4: Arrived at Post Office - [Your City]
Day 5: Out for Delivery
Day 5: Delivered - Left at Front Door

5.4 Tracking Delays

Why Tracking Might Not Update:

  • Carrier Scan Delays: Carrier may not scan at every point
  • Weekend/Holiday: Limited tracking updates on non-business days
  • Weather: Severe weather can delay scans and shipments
  • High Volume: Peak seasons may have scan delays

When to Contact Us:

  • No tracking updates for 3 business days
  • Tracking shows no movement for 5 business days
  • Package marked delivered but not received
  • Tracking shows return to sender

6. Shipping Restrictions

6.1 Areas We DO Ship To

United States:

  • ✅ All 50 states
  • ✅ Washington, D.C.
  • ✅ Military addresses (APO/FPO/DPO) - see Section 14
  • ✅ Most U.S. Territories (with restrictions)

6.2 U.S. Territories

Limited Shipping Available:

  • Puerto Rico (may have delays and higher costs)
  • U.S. Virgin Islands (may have delays and higher costs)
  • Guam (limited, contact us)
  • American Samoa (limited, contact us)
  • Northern Mariana Islands (limited, contact us)

Important Notes:

  • Higher shipping costs apply
  • Longer delivery times (7-14 business days typical)
  • May be subject to local regulations
  • Some products may not be available
  • Contact us before ordering to confirm

6.3 Addresses We Cannot Ship To

We CANNOT Ship To:

  • ❌ P.O. Boxes for some expedited services (USPS only can deliver to P.O. Boxes)
  • ❌ Freight forwarding services (unless authorized)
  • ❌ Unverified or suspicious addresses
  • ❌ Addresses with history of fraud

6.4 Product Restrictions

No Special Restrictions for Our Products:

  • Our dietary supplements can be shipped to all U.S. states
  • No prescription required
  • No age verification at delivery
  • Legal for sale in all 50 states

General Shipping Restrictions:

  • Products must be kept at appropriate temperatures (we pack properly)
  • Cannot ship expired products
  • Cannot ship to countries where dietary supplements are prohibited

6.5 Order Quantity Limits

Maximum Order Quantities:

  • To prevent reselling, we may limit quantities per customer
  • Large orders (over [X] bottles) may require verification
  • Contact us for wholesale or bulk ordering options

Suspicious Orders:

  • Multiple orders to same address in short period
  • Unusually large quantities
  • Orders that appear to be for resale

We reserve the right to cancel or limit orders.

7. International Shipping

7.1 International Shipping Availability

We Ship Internationally to Select Countries

Available Countries: [List your approved countries, or state "Contact us for availability"]

Not All Products Available:

  • Dietary supplement regulations vary by country
  • Some ingredients may be restricted
  • Contact us before ordering to confirm product availability in your country

7.2 International Shipping Methods

Standard International Shipping

  • Delivery Time: 7-21 business days (varies greatly by country)
  • Cost: Calculated at checkout based on destination and weight
  • Tracking: Full international tracking provided
  • Carrier: USPS First Class International or Priority Mail International

Express International Shipping

  • Delivery Time: 3-10 business days (varies by country)
  • Cost: Significantly higher than standard
  • Carrier: FedEx International or USPS Express Mail International
  • Recommended: For time-sensitive international orders

7.3 International Shipping Costs

Factors Affecting Cost:

  • Destination country (distance from U.S.)
  • Package weight
  • Shipping speed (standard vs. express)
  • Package value (affects customs forms)

Estimated Costs:

  • Canada: $[XX]-$[XXX] depending on weight and speed
  • Europe: $[XX]-$[XXX]
  • Asia/Pacific: $[XX]-$[XXX]
  • Other Regions: Contact us for quote

Exact costs calculated at checkout.

7.4 Customs, Duties, and Taxes

IMPORTANT: Customer Responsibility

You Are Responsible For:

  • ✅ All import duties and taxes
  • ✅ Customs clearance fees
  • ✅ Brokerage fees (if applicable)
  • ✅ Any other government charges

These Are NOT Included In:

  • Product price
  • Shipping cost
  • Our checkout total

Customs Process:

  • Every international package goes through customs in destination country
  • Customs may assess duties/taxes based on package value
  • You may receive bill from carrier or postal service
  • Must be paid before package is released for delivery

Estimated Costs:

  • Vary widely by country (0%-50%+ of product value)
  • Contact your local customs office for estimates
  • We have no control over these charges

7.5 International Delivery Times

Typical Timeframes:

Region Standard Express
Canada 7-14 days 3-7 days
Mexico 10-21 days 5-10 days
Europe 10-21 days 5-10 days
UK 10-18 days 4-8 days
Asia 14-28 days 7-14 days
Australia/NZ 14-21 days 7-12 days

Delays Can Occur Due To:

  • Customs clearance (can add 1-14 days)
  • National holidays in destination country
  • Weather or transportation issues
  • Incomplete address or customs information
  • Random customs inspections

7.6 International Order Restrictions

Regulations and Restrictions:

Your Responsibility:

  • Research if dietary supplements can be legally imported to your country
  • Verify specific ingredients are allowed
  • Some countries restrict or prohibit dietary supplements entirely
  • We are not responsible if customs seizes package

Common Restrictions:

  • Maximum quantity limits per shipment
  • Certain ingredients prohibited (varies by country)
  • Prescription requirements in some countries
  • Import licenses required in some countries

High-Risk Countries:

  • Some countries frequently seize dietary supplement packages
  • We may refuse to ship to countries with high seizure rates
  • Contact us if you have questions about your country

7.7 Lost or Seized International Packages

If Package Is Lost:

  • Contact us after [X] weeks of no tracking updates
  • We'll file claim with carrier
  • May offer replacement or refund (case-by-case)
  • International shipping insurance recommended for high-value orders

If Package Is Seized by Customs:

  • We are NOT responsible
  • No refund or replacement
  • Customer responsible for understanding import laws
  • We recommend researching regulations before ordering

7.8 International Returns

Challenging and Expensive:

  • Return shipping is very expensive (often $50-$150+)
  • May exceed value of refund
  • Customer pays return shipping
  • Allow 3-6 weeks for return to reach us
  • See our Return Policy for details

Consider Alternatives:

  • Partial refund without return
  • Store credit for future order
  • Donate to local charity

8. Shipping Address Requirements

8.1 Accurate Address Is Essential

Provide Complete, Accurate Address:

Required Information:

  • Full name (first and last)
  • Street address with house/building number
  • Apartment, suite, or unit number (if applicable)
  • City
  • State/Province
  • ZIP/Postal Code
  • Country
  • Phone number (for carrier contact if needed)

8.2 Address Verification

We Verify All Addresses:

  • Our system uses carrier address validation
  • Corrects minor errors (typos, abbreviations)
  • Flags invalid or incomplete addresses
  • We'll contact you if address cannot be verified

If Address Is Invalid:

  • We'll email you for confirmation
  • Order processing paused until corrected
  • Update address in your account or reply to our email

8.3 Common Address Errors

Prevent Delivery Issues:

❌ Missing apartment/unit number

  • Package may be returned or delivered to wrong unit

❌ Incorrect ZIP code

  • Package routed to wrong location

❌ Typos in street name

  • Carrier may not find address

❌ Old address

  • Update shipping address in account before ordering

❌ Abbreviated street names that don't match USPS records

  • Write out full street names when possible

8.4 Changing Shipping Address

Before Shipment:

  • Contact us immediately at [support@vitalogent.com]
  • Include order number and new address
  • We'll update if order hasn't shipped yet

After Shipment:

  • Contact carrier directly with tracking number
  • Carrier may allow address correction or hold for pickup
  • We cannot change address once shipped
  • Address changes may incur fees from carrier

8.5 P.O. Box Addresses

We Ship to P.O. Boxes:

  • ✅ USPS delivery only (not UPS or FedEx)
  • ✅ Standard and Expedited shipping available
  • ❌ Express shipping may not be available to P.O. Boxes

Format:

John Doe
P.O. Box 12345
City, State ZIP

Limitations:

  • Cannot select UPS or FedEx delivery
  • Signature delivery not available
  • Some expedited options unavailable

8.6 Business Addresses

Shipping to Work/Office:

  • Include company name
  • Include your name on second line
  • Include suite/office number
  • Provide business phone number
  • Note delivery hours if reception is not always staffed

Format:

John Doe
ABC Company
123 Business Blvd, Suite 100
City, State ZIP

8.7 Military Addresses (APO/FPO/DPO)

See detailed Section 14 below.

9. Delivery Issues

9.1 Package Not Received

If tracking shows delivered but you didn't receive package:

Check First:

  • ✅ All possible delivery locations (front door, back door, side door, mailbox, garage, porch)
  • ✅ With neighbors (driver may have left with neighbor)
  • ✅ Inside mailbox or parcel locker
  • ✅ With household members (someone else may have brought it in)
  • ✅ Any outdoor containers, planters, or furniture
  • ✅ Package room or mail room (apartments/condos)

Contact Carrier:

  • Call carrier (USPS, UPS, FedEx) with tracking number
  • Request delivery confirmation details (location, photo)
  • File "Missing Package" claim
  • Carriers keep delivery photos and GPS coordinates

Contact Us:

  • Email [support@vitalogent.com] with order number
  • Subject: "Package Marked Delivered But Not Received"
  • We'll investigate and work with carrier
  • May offer replacement or refund depending on circumstances

Timeline:

  • Wait 24-48 hours first (sometimes marked delivered early)
  • Contact us if package not found within 2 business days

9.2 Stolen Packages (Porch Pirates)

If You Believe Package Was Stolen:

Immediate Steps:

  1. Contact local police to file report
  2. Contact carrier to file claim
  3. Contact us at [support@vitalogent.com]

Our Response:

  • We'll file claim with carrier
  • May offer replacement or refund (case-by-case basis)
  • Depends on whether shipment was insured

Prevention Tips:

  • Require signature delivery (upgrade available)
  • Ship to secure location (work, package locker, neighbor)
  • Use carrier "Hold for Pickup" service
  • Install security camera
  • Track package closely on delivery day

Our Liability:

  • Once carrier confirms delivery, our responsibility ends
  • Not responsible for stolen packages
  • Insurance claims may take several weeks
  • Consider signature required for future orders

9.3 Damaged Packages

If Package Arrives Damaged:

Inspect Immediately:

  • Check package before accepting delivery if possible
  • Note visible damage on delivery receipt
  • Take photos of damaged package (all angles)
  • Check if products inside are damaged

Contact Us Within 48 Hours:

  • Email [support@vitalogent.com]
  • Subject: "Damaged Package - Order #[YOUR ORDER]"
  • Include:
    • Order number
    • Photos of damaged package
    • Photos of damaged products (if applicable)
    • Tracking number

We Will:

  • Send replacement products immediately
  • OR issue full refund
  • File claim with shipping carrier
  • Provide prepaid return label if needed

Products Damaged Inside:

  • If packaging looks fine but products damaged
  • Take photos of damaged products
  • Contact us immediately
  • We'll send replacements at no charge

9.4 Delayed Deliveries

If Package Is Significantly Delayed:

Expected vs. Actual:

  • Standard: 3-7 days after shipment
  • Expedited: 2-4 days after shipment
  • Express: 1-2 days after shipment

Contact Us If:

  • Standard shipping exceeds 10 business days
  • Expedited shipping exceeds 7 business days
  • Express shipping exceeds 4 business days
  • Tracking shows no movement for 5+ business days

Common Causes:

  • Weather delays
  • Carrier facility backlogs
  • Holidays
  • Incorrect address
  • Customs delays (international)
  • Carrier service disruptions

Our Response:

  • Investigate with carrier
  • Provide updated delivery estimate
  • May offer refund of shipping cost (for Express delays)
  • May send replacement if package appears lost

9.5 Returned to Sender

If Package Is Returned to Our Warehouse:

Common Reasons:

  • Incorrect or incomplete address
  • Multiple failed delivery attempts
  • Refused by recipient
  • Undeliverable address
  • Package damaged during shipping

What Happens:

  • Package returns to our Georgia warehouse
  • We inspect upon receipt
  • Contact you about next steps

Resolution Options:

  1. Correct address and reship (you may pay shipping again)
  2. Full refund minus original shipping cost (per our Return Policy)
  3. Store credit for full amount including shipping

Preventing Returns:

  • Provide accurate, complete address
  • Track package and contact carrier if delivery issues
  • Ensure someone can receive package
  • Update delivery instructions with carrier if needed

9.6 Incorrect Address Entered

If You Entered Wrong Address:

Before Shipment:

  • Contact us immediately
  • We'll update if order hasn't shipped yet

After Shipment:

  • Contact carrier directly with tracking number
  • Carrier may allow address correction (fees may apply)
  • We cannot change address after shipment
  • May result in return to sender

Our Policy:

  • Not responsible for orders shipped to incorrect address you provided
  • Standard return policy applies if returned to us
  • Reshipment requires payment of new shipping costs

9.7 Weather and Natural Disasters

Severe Weather Delays:

  • Hurricanes, blizzards, floods may delay deliveries
  • Carrier safety is priority
  • Delays typically 1-5 business days
  • We cannot control weather-related delays

Natural Disasters:

  • Affected areas may have extended delays
  • We'll work with you on alternatives
  • May hold orders if area has shipping embargoes
  • Contact us if affected by disaster

10. Product Storage During Shipping

10.1 Climate-Controlled Warehouse

Our Facility:

  • Located in Lawrenceville, Georgia
  • Climate-controlled environment
  • Temperature and humidity monitored
  • Protects product integrity
  • Meets FDA storage requirements

Storage Conditions:

  • Temperature: 68-77°F (20-25°C)
  • Humidity controlled
  • Protected from light exposure
  • Secure, clean environment

10.2 Shipping During Extreme Weather

Summer Heat Protection:

Our Packaging:

  • Products protected during transit
  • Bottles designed to withstand heat
  • Supplements stable at typical shipping temperatures
  • Capsules and tablets not significantly affected by brief heat exposure

However:

  • Extended exposure to extreme heat (above 100°F) can affect product
  • We monitor weather patterns
  • May delay shipments during heat waves to high-temperature areas

Winter Cold:

  • Our supplements are not sensitive to cold
  • Products shipped year-round
  • Packaging protects from moisture

10.3 Product Stability

Our Supplements:

  • Formulated for stability
  • Shelf-stable products (don't require refrigeration)
  • Packaged to protect from light, air, and moisture
  • Meet industry stability standards

Upon Receipt:

  • Store in cool, dry place
  • Keep away from direct sunlight
  • Keep cap tightly closed
  • Do not refrigerate unless label specifies

Temperature Concerns: If you receive products that appear affected by temperature:

  • Contact us immediately with photos
  • We'll send replacement at no charge
  • Your satisfaction is guaranteed

10.4 Expedited Shipping for Weather

Available Options:

  • Upgrade to Expedited or Express shipping
  • Reduces transit time exposure
  • Products spend less time in transit
  • Recommended for extreme weather periods

11. Holidays and Peak Seasons

11.1 Holiday Shipping Schedule

We Ship Year-Round except:

  • ❌ New Year's Day
  • ❌ Memorial Day
  • ❌ Independence Day (July 4th)
  • ❌ Labor Day
  • ❌ Thanksgiving Day
  • ❌ Christmas Day

Reduced Operations:

  • Day before/after major holidays
  • Christmas Eve and week between Christmas and New Year's

Orders During Holidays:

  • Orders placed on holidays process next business day
  • Carriers don't deliver on federal holidays
  • Processing may take 2-4 business days during holiday weeks

11.2 Holiday Shipping Deadlines

To Receive By Christmas: (Estimated)

  • Express Shipping: Order by December 20
  • Expedited Shipping: Order by December 18
  • Standard Shipping: Order by December 15

To Receive By New Year's:

  • Express Shipping: Order by December 28
  • Expedited Shipping: Order by December 26
  • Standard Shipping: Order by December 22

These are estimates - order earlier to ensure delivery!

11.3 Peak Season Delays

High-Volume Periods:

  • Thanksgiving Weekend: Black Friday through Cyber Monday
  • December: Entire month leading up to Christmas
  • January: New Year's resolution season
  • Major Promotional Events: Sales, product launches

Expected Delays During Peak:

  • Processing may take 3-5 business days (vs. normal 1-3)
  • Carrier delays possible (add 1-3 days to delivery estimates)
  • Customer service response times may be longer
  • We'll notify you of expected processing delays

Our Recommendations:

  • Order early during peak seasons
  • Allow extra time for delivery
  • Consider expedited shipping for time-sensitive orders
  • Track order closely

11.4 Weather-Related Holiday Delays

Winter Weather:

  • December-February may have weather delays
  • Blizzards, ice storms affect carrier operations
  • Delays typically 1-3 business days
  • Most common in Northeast, Midwest

Holiday Travel:

  • Increased air and ground traffic
  • May slow carrier networks
  • Plan accordingly

12. Order Modifications and Cancellations

12.1 Modifying Orders Before Shipment

Need to Change Your Order?

Contact us immediately at:

  • Email: [support@vitalogent.com]
  • Phone: [Your Phone Number]
  • Subject: "Order Modification - Order #[YOUR ORDER]"

We Can Modify:

  • ✅ Shipping address (if not yet shipped)
  • ✅ Shipping speed
  • ✅ Add items to order
  • ✅ Remove items from order

Time-Sensitive:

  • Contact us within 2 hours of placing order for best chance
  • Once order enters fulfillment, we cannot guarantee changes
  • We'll make reasonable efforts to accommodate

12.2 Canceling Orders Before Shipment

Want to Cancel?

Contact us immediately:

  • Email: [support@vitalogent.com]
  • Phone: [Your Phone Number]
  • Subject: "Order Cancellation - Order #[YOUR ORDER]"

If We Can Cancel:

  • Full refund issued (including shipping cost)
  • Refund processed within 5-10 business days
  • No restocking fees

If Already Shipped:

  • Cannot cancel once shipped
  • Refuse delivery or follow standard return process
  • See our Return Policy

When To Contact:

  • Immediately after placing order for best chance
  • Orders typically ship within 1-3 business days
  • Faster during off-peak times
  • Slower during peak seasons

12.3 Cannot Modify After Shipment

Once Tracking Number Is Generated:

  • Order has left our warehouse
  • Cannot modify or cancel
  • Cannot change shipping address (contact carrier directly)
  • Cannot add or remove items

Your Options:

  • Wait for delivery and return if needed
  • Contact carrier to hold for pickup or change address
  • Refuse delivery (return shipping costs deducted from refund)

13. Multiple Item Orders

13.1 Items Ship Together

Standard Policy:

  • All items in one order ship together in one package
  • Reduces shipping costs
  • Reduces environmental impact
  • Easier tracking

Packaging:

  • Items securely packaged together
  • Appropriate cushioning and protection
  • Products wrapped individually if needed

13.2 Split Shipments

May Ship Separately If:

  • Items stored in different warehouse locations
  • One item back-ordered or delayed
  • Items too large for single box
  • Faster delivery by splitting shipment

If We Split Shipment:

  • You'll receive multiple tracking numbers
  • No additional shipping charges
  • All items covered by same order
  • May arrive on different days

Back-Ordered Items:

  • If item is temporarily out of stock
  • We'll ship available items first
  • Back-ordered item ships when restocked
  • You'll be notified of expected restock date
  • Option to cancel back-ordered item for refund

13.3 Large Orders

Bulk Orders:

  • Orders over [X] items may require special handling
  • May ship in multiple boxes
  • Contact us for wholesale inquiries
  • Volume discounts may be available

14. Military and APO/FPO Addresses

14.1 We Support Our Military

We Ship to Military Addresses:

  • ✅ APO (Army Post Office)
  • ✅ FPO (Fleet Post Office)
  • ✅ DPO (Diplomatic Post Office)

Thank You for Your Service!

14.2 Military Shipping Details

Carrier:

  • USPS only (military addresses require USPS)
  • Cannot use UPS or FedEx

Delivery Time:

  • APO/FPO (Europe/Mediterranean): 10-15 business days
  • APO/FPO (Pacific): 12-20 business days
  • APO/FPO (Middle East): 10-18 business days
  • Times vary based on location and military mail operations

Shipping Cost:

  • Same as domestic U.S. shipping rates
  • Free shipping threshold applies
  • No extra charges for military addresses

Tracking:

  • Full USPS tracking provided
  • May have limited updates once in military postal system
  • Final delivery confirmation provided

14.3 Address Format

Proper Format Required:

Service Member Name
Unit/CMR Number
APO/FPO/DPO [City Designator] [ZIP+4]

Example:

John Doe
Unit 12345 Box 678
APO AE 09012-1234

State Code (Middle Part):

  • AE: Armed Forces Europe, Middle East, Africa, Canada
  • AP: Armed Forces Pacific
  • AA: Armed Forces Americas (except Canada)

14.4 Military Restrictions

What We Can Ship:

  • ✅ All our dietary supplement products
  • ✅ No special restrictions on our products

USPS Restrictions:

  • Some items prohibited by USPS to military addresses
  • Our products are compliant
  • No alcohol or tobacco (we don't sell these anyway)

Customs Forms:

  • Required for military addresses
  • We complete accurately
  • Declare as dietary supplements

14.5 Deployment Considerations

Extended Return Windows:

  • Contact us if you're being deployed
  • We may extend return window
  • Special accommodations available

Address Changes:

  • Update address if unit or deployment changes
  • Contact us for assistance

15. Contact Us

15.1 Shipping Questions

For Shipping Inquiries:

Email: [support@vitalogent.com]
Subject Line: "Shipping Question - [Your Topic]"

Phone: [Your Phone Number]
Hours: [Your Business Hours] (Eastern Time)

We Can Help With:

  • Tracking information
  • Delivery estimates
  • Shipping options
  • Address changes
  • Lost or delayed packages
  • International shipping questions
  • Military shipping

15.2 Order Status

Check Your Order Status:

Online: Log into your account at www.vitalogent.com

  • View order history
  • Track shipments
  • Download invoices

Email: [support@vitalogent.com]

  • Include order number
  • We'll provide status update

Phone: [Your Phone Number]

  • Have order number ready
  • Customer service will look up order

15.3 Response Times

We Respond Quickly:

  • Email: Within 4-24 hours (1 business day)
  • Phone: Immediate during business hours
  • Chat: [If available] Immediate during hours

Busier During:

  • Monday mornings
  • Peak seasons (holidays)
  • After promotional events

15.4 Our Warehouse

Vitalogent LLC Fulfillment Center
1615 Lakes Parkway, Suite C
Lawrenceville, GA 30043-5968
United States

Note: This is our warehouse/fulfillment center. Please do NOT send:

  • Customer correspondence (use email/phone)
  • Product returns without authorization (contact us first)
  • General inquiries

For returns, you'll receive specific return address upon authorization.

Summary: Quick Shipping Guide

📦 Processing & Shipping Times

Shipping Method Processing Transit Total
Standard 1-3 days 3-7 days 4-10 days
Expedited 1-3 days 2-4 days 3-7 days
Express 1-3 days 1-2 days 2-5 days

💰 Shipping Costs

  • Standard: $[X.XX] or FREE over $[XX]
  • Expedited: $[XX.XX]
  • Express: $[XX.XX]

🌍 We Ship To

  • ✅ All 50 U.S. States
  • ✅ Military addresses (APO/FPO)
  • ✅ International (select countries)
  • ✅ U.S. Territories (with restrictions)

📍 Ships From

Lawrenceville, Georgia
All orders ship from our climate-controlled warehouse

🎁 Free Shipping

$[XX]+ orders get FREE Standard Shipping!
(U.S. addresses only, excludes AK/HI)

Important Reminders

✅ Orders before 12 PM ET ship faster
✅ Use accurate address to prevent delays
✅ Track your package with email link
✅ Contact us quickly if issues arise
✅ Allow extra time during holidays
✅ International orders responsible for customs/duties

Questions about shipping? We're here to help!

Email: [support@vitalogent.com]
Phone: [Your Phone Number]
Hours: [Your Business Hours] Eastern Time

Effective Date: [Insert Date]
Last Updated: [Insert Date]

© 2025 Vitalogent LLC. All rights reserved.

Fast, Reliable Shipping from Georgia to Your Door!