Terms and Conditions

Vitalogent LLC

Effective Date: 01/01/2025
Last Updated: 01/01/2025

1. Agreement to Terms

1.1 Acceptance of Terms

Welcome to Vitalogent LLC ("Vitalogent," "we," "us," or "our"). These Terms and Conditions ("Terms," "Terms of Service," or "Agreement") constitute a legally binding agreement between you ("you," "your," or "user") and Vitalogent LLC regarding your access to and use of the Vitalogent website located at [www.vitalogent.com] (the "Website") and any related services, features, content, or applications offered by Vitalogent (collectively, the "Services").

BY ACCESSING OR USING THE WEBSITE OR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS OR USE THE WEBSITE OR SERVICES.

1.2 Supplementary Policies

These Terms should be read in conjunction with our other policies, which are incorporated by reference:

Privacy Policy: Describes how we collect, use, and protect your personal information. Available at [www.vitalogent.com/privacy-policy]
Disclaimer Policy: Contains mandatory FDA disclaimers and important legal notices about our dietary supplement products. Available at [www.vitalogent.com/disclaimers]
Return and Refund Policy: Details our return and refund procedures. Available at [www.vitalogent.com/returns]
Shipping Policy: Explains our shipping methods, costs, and delivery timeframes. Available at [www.vitalogent.com/shipping]

1.3 Eligibility

To use our Website and Services, you must:

Be at least 18 years of age
Have the legal capacity to enter into binding contracts
Not be barred from using the Services under applicable law
Reside in a jurisdiction where the sale and shipment of our products is legal

BY USING OUR SERVICES, YOU REPRESENT AND WARRANT THAT YOU MEET THESE ELIGIBILITY REQUIREMENTS.

1.4 Business Information

Company Name: Vitalogent LLC
Type of Business: Dietary Supplement Retailer
Location: Lewisville, Texas, United States
Contact: 888-641-8889

2. Changes to Terms

2.1 Right to Modify

We reserve the right to modify, amend, or update these Terms at any time in our sole discretion. Changes may be necessary due to:

Changes in applicable laws or regulations
Changes to our business practices
New features or services we offer
Security or safety concerns
Feedback from users or legal advisors

2.2 Notice of Changes

Material Changes:
For significant changes that materially affect your rights or obligations, we will:

Post a prominent notice on the Website at least 30 days before changes take effect
Update the "Last Updated" date at the top of these Terms
May send email notification to registered users

Non-Material Changes:
For minor clarifications, formatting changes, or corrections:

We will update the "Last Updated" date
Changes take effect immediately upon posting

2.3 Your Acceptance

Your continued use of the Website or Services after changes take effect constitutes your acceptance of the modified Terms. If you do not agree with the changes, you must stop using the Website and Services and may close your account.

2.4 Review Responsibility

It is your responsibility to review these Terms periodically. We recommend checking this page regularly to stay informed of any updates.

3. Access and Use of Website

3.1 License to Use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website and Services for your personal, non-commercial use.

3.2 Restrictions on Use

You agree NOT to:

Prohibited Technical Actions:

Use any robot, spider, scraper, or other automated means to access the Website
Attempt to gain unauthorized access to any portion of the Website or Services
Interfere with or disrupt the Website, servers, or networks
Bypass any security features or measures
Reverse engineer, decompile, or disassemble any aspect of the Website
Transmit viruses, malware, or other harmful code
Overburden or disable servers through excessive requests

Prohibited Commercial Actions:

Use the Website for any commercial purpose without our written permission
Resell or redistribute our products without authorization
Frame or mirror any part of the Website without written permission
Use our trademarks, logos, or branding without authorization
Advertise or solicit other users to buy products or services

Prohibited Content Actions:

Post false, misleading, or deceptive information
Impersonate any person or entity
Post content that violates any law or infringes rights of others
Collect or harvest information about other users
Post spam, unsolicited advertising, or promotional materials

Prohibited Health-Related Actions:

Make medical claims about our products beyond what we state
Provide medical advice or healthcare services through our platform
Represent yourself as a healthcare professional when you are not
Encourage dangerous or unhealthy behaviors

3.3 Account Security

If you create an account:

You are responsible for maintaining the confidentiality of your password
You are responsible for all activities that occur under your account
You must notify us immediately of any unauthorized use or security breach
We are not liable for losses arising from unauthorized use of your account
You may not share your account credentials with others
You may not create multiple accounts to circumvent restrictions

3.4 Availability

We strive to maintain Website availability but do not guarantee uninterrupted access. The Website may be unavailable due to:

Scheduled maintenance
Technical difficulties
Forces beyond our control
Security concerns
Updates or improvements

We reserve the right to suspend or discontinue any part of the Website or Services at any time without liability.

3.5 Geographic Restrictions

We make no representation that the Website or products are appropriate or available for use outside the United States. If you access the Website from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

4. Account Registration

4.1 Creating an Account

To place orders and access certain features, you may need to create an account. When registering, you must:

Provide accurate, current, and complete information
Maintain and promptly update your information
Use your real name and accurate contact information
Not impersonate anyone else
Not use offensive or inappropriate usernames

4.2 Account Information

You are responsible for:

Keeping your login credentials confidential
All activities that occur under your account
Immediately notifying us of unauthorized access
Ensuring no one else uses your account
Logging out after each session, especially on shared devices

4.3 Account Termination

By You:
You may close your account at any time by:

Contacting customer service at [support@vitalogent.com]
Following account closure procedures in your account settings

By Us:
We reserve the right to suspend or terminate your account if:

You violate these Terms
You engage in fraudulent activity
You provide false information
Your account remains inactive for an extended period
Required by law or to protect our rights

Effects of Termination:

You will lose access to your account
Pending orders may be cancelled (with refund)
Outstanding obligations remain enforceable
Some provisions of these Terms survive termination

4.4 No Account Transfer

Your account is personal to you and cannot be transferred, sold, or assigned to another person without our written consent.

5. Products and Product Information

5.1 Product Descriptions

We make reasonable efforts to ensure product descriptions, images, and information are accurate. However:

Product images may not reflect exact appearance
Colors may vary due to screen display settings
Actual product packaging may differ from images shown
Ingredient lists on product labels are definitive
Always refer to physical product labels before use

For the most accurate information: Always read the actual product label, warnings, and directions before using any product.

5.2 Dietary Supplement Classification

Important: Our products are dietary supplements, not drugs. They are:

NOT approved by the FDA prior to marketing (dietary supplements do not require pre-market approval)
NOT intended to diagnose, treat, cure, or prevent any disease (as required by FDA law)
Not substitutes for medical care or prescription medications
Subject to FDA regulations for dietary supplements (21 CFR Part 111 - Good Manufacturing Practices)
Manufactured in FDA-registered, cGMP-compliant facilities

FDA Disclaimer: These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

For complete disclaimers and warnings, please refer to our Disclaimer Policy.

5.3 Third-Party Testing

[IF APPLICABLE] Our products undergo third-party testing for:

Purity
Potency
Contaminants (heavy metals, microbes)
Label accuracy

Test results and Certificates of Analysis are available upon request by contacting quality@vitalogent.com.

5.4 No Medical Advice

We do not provide medical advice. Nothing on this Website should be construed as:

Medical advice, diagnosis, or treatment
A recommendation to use our products for specific conditions
A substitute for consultation with qualified healthcare professionals
Professional healthcare services

Always consult your healthcare provider before using any dietary supplements, especially if you:

Are pregnant or nursing
Have medical conditions
Take medications
Are under 18 years old
Are scheduled for surgery

See our Medical Disclaimer for complete information.

5.5 Allergen Information

Product labels contain allergen information. Common allergens that may be present in our products or manufacturing facilities include:

[List your specific allergens - e.g., Soy, Tree Nuts, Gluten, etc.]
Manufactured in facilities that also process [list allergens]

Always read product labels carefully if you have food allergies or sensitivities.

5.6 Product Availability

Products are subject to availability. We reserve the right to:

Limit quantities available for purchase
Discontinue products at any time
Restrict sales in certain geographic areas
Refuse orders from certain customers

6. Ordering and Payment

6.1 Placing Orders

When you place an order through our Website:

Add to Cart: Select products and quantities
Checkout: Enter shipping and payment information
Review Order: Confirm all details are correct
Submit Order: Complete the purchase

Your order is an offer to purchase subject to our acceptance.

6.2 Order Acceptance

Important: Placing an order does NOT guarantee acceptance. We reserve the right to:

Accept or reject any order for any reason
Limit or cancel quantities purchased per person, household, or order
Refuse orders that appear fraudulent or suspicious
Decline orders to certain addresses or customers
Cancel orders if products are unavailable
Refuse orders that violate these Terms

Order Confirmation: Receipt of an order confirmation email does NOT constitute our acceptance of your order or confirmation of our offer to sell. We reserve the right to cancel confirmed orders if necessary.

Contract Formation: A contract between you and Vitalogent is formed only when we ship your order and send shipping confirmation.

6.3 Payment Methods

We accept the following payment methods:

Credit Cards (Visa, Mastercard, American Express, Discover)
Debit Cards
[Other payment methods if applicable - PayPal, Shop Pay, etc.]

Payment Processing:

Payments are processed securely through Shopify Payments and/or Stripe
We do not store your complete credit card information
Your payment information is encrypted using SSL technology
You authorize us to charge your payment method for the total order amount

6.4 Payment Authorization

By providing payment information, you:

Represent that you are authorized to use the payment method
Authorize us to charge the payment method for:
- Product costs
- Shipping and handling fees
- Applicable taxes
- Any other charges disclosed at checkout
Agree to pay all amounts in full
Acknowledge that charges may appear under "Vitalogent LLC" or similar on statements

6.5 Payment Security

PCI Compliance: Our payment processors are PCI DSS Level 1 certified (the highest security standard).

Your responsibility:

Keep your payment information secure
Notify us immediately of unauthorized charges
Update payment information if cards expire or are replaced
Contact your bank for payment-related disputes

6.6 Order Modifications and Cancellations

Before Shipment:

Contact us immediately at [support@vitalogent.com] to request order modifications or cancellations
We will make reasonable efforts to accommodate requests but cannot guarantee changes
Once an order enters processing/fulfillment, we may be unable to modify or cancel it

After Shipment:

Orders cannot be modified or cancelled
See our Return Policy for return instructions

6.7 Subscription Orders (if applicable)

[IF YOU OFFER SUBSCRIPTIONS, INCLUDE:]

For subscription or auto-ship orders:

You authorize recurring charges to your payment method
Frequency: [Monthly/Quarterly/etc.]
You will receive email reminders before each shipment
You can modify or cancel subscriptions at any time in your account
Cancellations must be made at least [X] days before next scheduled shipment
Price changes will be communicated [X] days in advance
Subscriptions auto-renew until cancelled

7. Pricing and Availability

7.1 Pricing

All prices are displayed in United States Dollars (USD) and include:

Product cost
[Specify if tax is included or added at checkout]

Prices do NOT include:

Shipping and handling fees (calculated at checkout)
Sales tax (calculated based on delivery location)
International customs duties or import taxes (if applicable)

7.2 Price Changes

We reserve the right to change prices at any time without notice. However:

Price changes do NOT affect orders already placed and confirmed
Current prices displayed on the Website are effective at time of browsing
Subscription orders may have price changes with advance notice

7.3 Pricing Errors

Despite our best efforts, pricing errors may occur. If a product is listed at an incorrect price:

If we discover the error before shipment:

We will notify you of the correct price
You may choose to complete the purchase at the correct price or cancel
We are NOT obligated to honor incorrect prices

If we discover the error after shipment:

We will contact you about the price discrepancy
We may request payment of the difference or arrange return
We reserve the right to refuse or cancel orders due to pricing errors

7.4 Taxes

Sales Tax:

We collect sales tax in states where required by law
Tax rates depend on your shipping address
Tax amounts are calculated automatically at checkout
We are not responsible for errors in tax calculation by third-party software

International Orders:

International customers are responsible for all import duties, customs fees, and taxes
These charges are NOT included in your order total
Contact your local customs office for estimated charges

7.5 Promotional Codes and Discounts

Use of Promo Codes:

Promotional codes must be entered at checkout to receive discounts
Only one promotional code per order unless otherwise specified
Cannot be combined with other offers unless explicitly stated
Cannot be applied to past purchases or retroactively
Cannot be redeemed for cash
Expire on dates specified

Our Rights:

We may cancel or modify promotions at any time
We may refuse to honor promotional codes if:
- Code is expired
- Code terms are violated
- Fraudulent use is detected
- Order doesn't meet promotion requirements

8. Shipping and Delivery

8.1 Shipping Methods and Costs

We offer the following shipping methods:

Standard Shipping: [X-X business days] - [Cost or "Free over $X"]
Expedited Shipping: [X-X business days] - [Cost]
[Other options if available]

Shipping costs are calculated at checkout based on:

Your shipping address
Total order weight
Selected shipping method

For complete shipping information, see our Shipping Policy.

8.2 Processing Time

Orders are typically processed within 1-3 business days after payment is received. Processing time:

Does NOT include shipping time
May be longer during peak periods (holidays, sales)
Varies by product availability
Excludes weekends and holidays

8.3 Delivery Timeframes

Estimated delivery times are NOT guaranteed and begin after processing is complete:

Delays may occur due to weather, carrier issues, incorrect addresses, or other factors beyond our control
Tracking information will be provided when available
We are not responsible for carrier delays

Business Days:

Monday through Friday, excluding federal holidays
Carriers may not deliver on weekends in some areas

8.4 Shipping Addresses

Your Responsibility:

Provide a complete, accurate shipping address
Include apartment/suite numbers if applicable
Ensure someone is available to receive deliveries
Provide a secure delivery location
Update address before order ships

Address Verification:

We may verify or correct addresses using carrier address validation
If your address cannot be verified or appears incomplete, we will contact you

Address Change After Shipping:

Contact the carrier directly with your tracking number
We cannot redirect packages once shipped
You may be able to arrange hold-for-pickup at carrier facilities

8.5 Shipping Restrictions

We do NOT ship to:

P.O. Boxes (for certain shipping methods)
[List any restricted states or international countries]
APO/FPO addresses [specify if available or not]

8.6 International Shipping

[IF APPLICABLE]

International Orders:

Available to select countries
Shipping costs are higher and calculated at checkout
Delivery times are longer (typically 14-21 business days)
Customer is responsible for all customs duties, import taxes, and fees
Packages may be delayed by customs clearance
International orders cannot be returned (or specify policy)

Important: Dietary supplement regulations vary by country. It is your responsibility to ensure our products can legally be imported to your location.

8.7 Lost, Stolen, or Damaged Packages

Lost or Stolen Packages:

We are not responsible for packages marked "delivered" by the carrier
File a claim with the carrier if tracking shows delivery but you didn't receive it
We recommend shipping to secure locations or requiring signatures

Damaged Packages:

Inspect packages upon delivery
Note any visible damage on delivery receipt
Contact us immediately at [support@vitalogent.com] with photos
We will work with you to resolve the issue (replacement or refund)

Insurance:

We may insure high-value orders at our discretion
Insurance claims must be filed through the carrier

8.8 Refused Deliveries

If you refuse delivery:

Original shipping charges are non-refundable
Return shipping costs will be deducted from your refund
Products must be unopened and in original condition
Refusal without valid reason may result in account restrictions

9. Returns and Refunds

9.1 Return Policy Overview

We want you to be satisfied with your purchase. If you're not completely satisfied, we offer returns under the conditions described below.

Return Window: [30/60] days from delivery date

Condition Requirements:

Products must be unopened and in original packaging
Products must be unused with seals intact
Products must not be expired or near expiration
Original packaging and labels must be undamaged

For our complete Return and Refund Policy, visit [www.vitalogent.com/returns].

9.2 Non-Returnable Items

The following items CANNOT be returned for health, safety, and regulatory reasons:

Opened products: Once a dietary supplement container is opened, it cannot be returned due to FDA regulations and contamination concerns
Used products: Partially used products cannot be accepted
Damaged seals: Products with broken safety seals
Products without original packaging
Clearance or final sale items (marked as such at purchase)
Personalized or custom products
Digital products or downloadable content (if applicable)

9.3 Return Process

To initiate a return:

Contact Us: Email [returns@vitalogent.com] or call [phone number] within the return window
Provide Information:
- Order number
- Product(s) you wish to return
- Reason for return
Receive Authorization: We will provide a Return Authorization (RA) number and instructions
Ship Products: Mail products to the address provided
- You are responsible for return shipping costs (unless product is defective or we made an error)
- Use trackable shipping method
- We are not responsible for lost return shipments
Inspection: We inspect returned products upon receipt
Refund: Approved refunds are processed within 5-10 business days

9.4 Refund Details

Refund Amount:

Product cost is refunded for approved returns
Original shipping charges are non-refundable (except defective products or our errors)
Return shipping costs are your responsibility (except defective products or our errors)

Refund Method:

Refunds are issued to the original payment method
Processing time: 5-10 business days after approval
Bank processing time: 3-10 business days (varies by financial institution)
You will receive email confirmation when refund is processed

Partial Refunds: May be issued if:

Products show signs of use
Products are missing components
Products are not in original condition (not due to our error)
Return is initiated after the return window

No Refund: For products that:

Are opened or used
Are returned without authorization
Do not meet return conditions

9.5 Exchanges

We do not offer direct exchanges. To exchange a product:

Return the unwanted product following our return process
Place a new order for the desired product

We recommend placing your new order promptly to avoid sold-out situations.

9.6 Defective or Damaged Products

If you receive defective or damaged products:

Contact us immediately: Within 7 days of delivery
Provide photos: Take photos of damage/defect and packaging
Email: [support@vitalogent.com] with order number and photos
Resolution: We will:
- Ship a replacement at no charge, OR
- Issue a full refund (including original shipping)
Return: We may request return of defective items (prepaid shipping label provided)

9.7 Wrong Item Shipped

If we ship the wrong product:

Contact us within 7 days of delivery
We will send the correct product at no charge
We will provide a prepaid return label for the incorrect item
You are not responsible for return shipping costs

9.8 Subscription Cancellations

[IF APPLICABLE]

For subscription orders:

Cancel anytime in your account settings or by contacting us
Cancellations must be received at least [X] days before next scheduled shipment
Products already shipped cannot be cancelled but may be returned per our standard return policy
Refunds for subscription charges follow our standard refund policy

10. Dietary Supplement Disclaimers

10.1 FDA Required Disclaimer

THESE STATEMENTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION. THESE PRODUCTS ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.

This disclaimer is required by federal law (21 U.S.C. § 343(r)(6)) for all dietary supplements making structure/function claims.

10.2 Not Medical Products

Our products are dietary supplements, NOT medications or medical treatments. They:

Are regulated as foods, not drugs
Do not require FDA pre-market approval
Cannot legally claim to treat, cure, or prevent diseases
Are intended to supplement the diet
Should be used as directed on labels

10.3 Consult Healthcare Providers

You should consult your healthcare provider before using our products if you:

Are pregnant or nursing
Have any medical conditions
Are taking prescription or over-the-counter medications
Are under 18 years of age
Have allergies to ingredients
Are scheduled for surgery
Have been advised to avoid supplements

We are NOT healthcare providers. Nothing on our Website constitutes medical advice, and we do not diagnose, treat, or prescribe for any condition.

10.4 Individual Results Vary

Results from using dietary supplements vary significantly among individuals based on:

Overall health status
Diet and lifestyle factors
Exercise habits
Genetic factors
Consistency of use
Individual metabolism
Other supplements or medications

WE DO NOT GUARANTEE SPECIFIC RESULTS. Testimonials and reviews represent individual experiences and are not typical results.

10.5 Potential Side Effects and Interactions

Dietary supplements can:

Interact with medications
Interact with other supplements
Cause allergic reactions in sensitive individuals
Have side effects in some users
Affect medical test results
Be contraindicated for certain conditions

Discontinue use and contact your healthcare provider if you experience adverse reactions.

10.6 Adverse Event Reporting

If you experience a serious adverse event that you believe is related to our products:

Seek immediate medical attention if necessary
Report it to your healthcare provider
Report it to Vitalogent at [support@vitalogent.com]
Report it to FDA MedWatch: www.fda.gov/medwatch or 1-800-FDA-1088

We are required by law to report serious adverse events to the FDA.

10.7 Quality and Manufacturing

Our products are:

Manufactured in FDA-registered facilities
Produced following Good Manufacturing Practices (cGMP) as required by 21 CFR Part 111
[IF APPLICABLE] Third-party tested for purity and potency

However, FDA registration does NOT mean FDA approval or endorsement of our products.

10.8 Supplement Facts

Always refer to the Supplement Facts panel on product labels for:

Complete ingredient lists
Serving sizes
Directions for use
Warnings
Allergen information
Expiration dates

If product information on our Website differs from the label, the label is authoritative.

10.9 Complete Disclaimer Policy

For comprehensive disclaimers including medical disclaimers, product disclaimers, and legal notices, please review our complete Disclaimer Policy.

11. Prohibited Uses

You may NOT use our Website or Services for any unlawful or prohibited purpose. Specifically, you agree NOT to:

11.1 Legal Violations

Violate any federal, state, local, or international law or regulation
Infringe the rights of others (intellectual property, privacy, publicity, etc.)
Engage in fraudulent, deceptive, or misleading activities
Violate FDA, FTC, or other regulatory requirements
Make illegal health claims about our products
Sell our products without authorization from Vitalogent

11.2 Harmful Activities

Transmit viruses, malware, or malicious code
Attempt to hack, breach, or circumvent security measures
Interfere with the proper functioning of the Website
Overload servers with excessive requests (DDoS attacks)
Use the Website in any way that could damage or disable it
Engage in any activity that poses security risks

11.3 Unauthorized Commercial Use

Resell or redistribute our products without authorization
Use our content, images, or descriptions for commercial purposes
Scrape product data or pricing information
Create competing products or services using our information
Use our brand for unauthorized affiliate marketing
Market or advertise on our Website without permission

11.4 Impersonation and Misrepresentation

Impersonate Vitalogent, our employees, or other users
Falsely claim affiliation with us
Provide false or misleading information
Create fake accounts or multiple accounts to evade restrictions
Misrepresent your identity or credentials
Pretend to be a healthcare professional if you are not

11.5 Abuse of Services

Submit false or fraudulent orders
Use stolen payment information
Abuse promotional codes or discounts
Manipulate return policy for unlawful benefit
Submit fake reviews or testimonials
Create artificial traffic or engagement
Use bots or automated systems to access the Website

11.6 Content Violations

Post content that is unlawful, threatening, abusive, defamatory, or obscene
Post content that promotes violence, discrimination, or hate speech
Post spam, advertisements, or unsolicited promotional content
Post content containing personal information of others
Post content that violates intellectual property rights
Post misleading health claims or medical advice

11.7 Consequences of Prohibited Use

If you engage in prohibited activities, we may:

Terminate or suspend your account immediately
Cancel pending orders
Refuse future orders
Report illegal activity to law enforcement
Pursue legal action for damages
Cooperate with investigations or legal proceedings

12. Intellectual Property Rights

12.1 Ownership of Content

All content on the Website is owned by or licensed to Vitalogent LLC and is protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property laws.

"Content" includes:

Text, graphics, images, photographs, videos, audio
Product descriptions, formulations, and nutritional information
Website design, layout, and "look and feel"
Software, code, and technical elements
Logos, trademarks, service marks, and trade names
Databases and data compilations
User interface and website features

12.2 Trademarks

"Vitalogent" and related marks, logos, and designs are trademarks or registered trademarks of Vitalogent LLC. You may NOT:

Use our trademarks without written permission
Use confusingly similar marks
Register domain names containing our marks
Use our marks in a way that implies endorsement or affiliation
Use our marks in meta tags or hidden text

Other trademarks, service marks, and logos on the Website are property of their respective owners.

12.3 Limited License to Users

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:

Access and view Website content for personal, non-commercial use
Print individual pages for personal use
Share links to our Website on social media (with proper attribution)

This license does NOT permit you to:

Modify, copy, distribute, or create derivative works
Reproduce or republish content
Use content for commercial purposes
Remove copyright or trademark notices
Frame or mirror Website content
Use automated systems to download or scrape content

12.4 Copyright Infringement

We respect intellectual property rights. If you believe content on our Website infringes your copyright:

Send a DMCA Notice to:
Copyright Agent: Imran Makani
Vitalogent LLC
801 Hebron Pkwy #11112 Lewisville, TX 75057
Email: copyright@vitalogent.com

Include:

Your contact information
Description of copyrighted work claimed to be infringed
Location of infringing content on our Website (URL)
Statement of good faith belief of unauthorized use
Statement that information is accurate and you're authorized to act
Physical or electronic signature

Repeat Infringers: We will terminate accounts of repeat infringers.

12.5 Proprietary Formulations

Our product formulations are proprietary and confidential. You may NOT:

Reverse engineer or analyze our products
Duplicate or copy our formulations
Share proprietary information with competitors
Use our formulations to create similar products

13. User-Generated Content

13.1 Types of User Content

You may be able to submit content to our Website, including:

Product reviews and ratings
Testimonials and experiences
Photos and videos of products
Questions and answers
Comments and feedback
Social media posts tagging us

"User Content" means any content you submit, post, or transmit to or through our Website.

13.2 Your Responsibilities

When submitting User Content, you represent and warrant that:

You own the content or have necessary rights to submit it
The content is accurate and not misleading
The content does not violate any laws or third-party rights
The content does not contain viruses or malicious code
You are at least 18 years old

13.3 Content Standards

User Content must NOT:

Contain false, misleading, or deceptive statements
Make medical claims or provide medical advice
Include personal health information of others
Contain spam, advertising, or promotional content
Be offensive, abusive, defamatory, or obscene
Promote discrimination, violence, or hate
Infringe intellectual property rights
Violate privacy rights (don't share others' personal information)
Contain illegal content
Include affiliate links or referral codes (unless authorized)

13.4 License Grant

By submitting User Content, you grant Vitalogent a:

Worldwide, perpetual, irrevocable, royalty-free, non-exclusive, transferable, sublicensable license to:
- Use, reproduce, modify, adapt, publish, translate
- Create derivative works from
- Distribute, publicly perform, and display
- Incorporate into other works
- Use for marketing, advertising, and promotional purposes

You retain ownership of your User Content, but grant us broad usage rights.

13.5 No Obligation

We are NOT obligated to:

Display, publish, or maintain User Content
Monitor or review User Content before posting
Remove User Content even if requested (though we may at our discretion)
Compensate you for User Content

13.6 Moderation Rights

We reserve the right to:

Review, monitor, or screen User Content
Remove or refuse to post User Content for any reason
Edit User Content for clarity or compliance
Remove User Content that violates these Terms
Suspend or terminate accounts of users who post inappropriate content

We do not endorse any User Content or any opinion, recommendation, or advice expressed therein.

13.7 Testimonials and Reviews

FTC Compliance:

Reviews must be based on actual experience with the product
Material connections must be disclosed (if you received compensation, free products, etc.)
Reviews must be honest and not misleading
We may add disclaimers to reviews as legally required

Verification:

We may verify that reviewers actually purchased the product
"Verified Purchase" badges indicate confirmed purchases

Incentivized Reviews:

If we offer incentives for reviews, this will be clearly disclosed
Incentivized reviews must remain honest and unbiased

13.8 Liability for User Content

You are solely responsible for User Content you submit. We are not liable for:

Content of User Content
Accuracy or reliability of User Content
Intellectual property infringement by User Content
Harm caused by User Content

Indemnification: You agree to indemnify us for claims arising from your User Content.

14. Third-Party Links and Services

14.1 Third-Party Websites

Our Website may contain links to third-party websites, including:

Social media platforms
Payment processors
Shipping carriers
Product review platforms
Health information resources
Partner websites

These links are provided for convenience only.

14.2 No Endorsement

Inclusion of links does NOT imply:

Endorsement of third-party websites or content
Approval or verification of information
Affiliation with third parties
Responsibility for third-party practices

14.3 Third-Party Terms Apply

When you visit third-party websites:

You are subject to their terms and policies
Their privacy policies apply to data they collect
We are not responsible for their practices
You access them at your own risk

14.4 No Responsibility

We are NOT responsible for:

Content, accuracy, or opinions on third-party websites
Products or services offered by third parties
Privacy practices of third-party websites
Security of third-party websites
Losses or damages from using third-party services

14.5 Third-Party Services We Use

We use third-party services for:

E-commerce Platform: Shopify
Payment Processing: Shopify Payments, Stripe
Shipping: USPS, UPS, FedEx, [others]
Email Marketing: [Your provider - Klaviyo, Mailchimp, etc.]
Analytics: Google Analytics
Advertising: Facebook, Google Ads

These services have their own terms and privacy policies.

14.6 Payment Processor Terms

Payments are subject to terms of our payment processors:

Shopify Payments: https://www.shopify.com/legal/terms-payments-us
Stripe: https://stripe.com/legal

14.7 Social Media

If you interact with us on social media:

Platform terms and policies apply
We may share your public posts
Posts are visible per platform privacy settings
We are not responsible for platform practices

15. Warranties and Disclaimers

15.1 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE, SERVICES, AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

Implied warranties of merchantability
Implied warranties of fitness for a particular purpose
Implied warranties of non-infringement
Warranties arising from course of dealing or usage of trade

15.2 Specific Disclaimers

Website and Services: We do NOT warrant that:

The Website will be uninterrupted, timely, secure, or error-free
Results from using the Website will be accurate or reliable
Quality of products or services will meet your expectations
Errors or defects will be corrected
The Website is free of viruses or harmful components

Products: We do NOT warrant that:

Products will achieve specific results
Products will work for everyone
Products will cure, treat, or prevent any condition
Products are suitable for your specific circumstances
Products will not interact with medications or supplements

Information: We do NOT warrant that:

Website content is accurate, complete, or current
Product descriptions are error-free
Third-party information is reliable
Medical or health information is comprehensive

15.3 No Medical Warranty

WE DO NOT WARRANT:

That products are appropriate for your health conditions
That products will not cause adverse reactions
That products are safe for everyone
That you will not experience side effects

Medical decisions are between you and your healthcare provider.

15.4 State-Specific Exceptions

Some jurisdictions do not allow exclusion of implied warranties. If you reside in such a jurisdiction, some of the above exclusions may not apply to you, and you may have additional rights.

15.5 Quality Representation

While we disclaim warranties, we represent that:

Products are manufactured in FDA-registered, cGMP-compliant facilities
Products meet specifications on labels when manufactured
We make reasonable efforts to ensure quality
[IF APPLICABLE] Products undergo third-party testing

However, these representations do NOT constitute warranties or guarantees of specific results.

16. Limitation of Liability

16.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VITALOGENT LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, PARTNERS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR:

Indirect Damages:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Loss of goodwill or reputation
Cost of substitute goods or services
Personal injury or property damage

Even if we have been advised of the possibility of such damages.

16.2 Cap on Damages

TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS UNDER THESE TERMS OR RELATED TO YOUR USE OF THE WEBSITE OR SERVICES SHALL NOT EXCEED THE GREATER OF:

The amount you paid to Vitalogent in the 12 months preceding the event giving rise to liability, OR
One hundred dollars ($100.00)

16.3 Specific Situations Not Liable For

Without limiting the generality of the above, we are NOT liable for:

Product-Related:

Adverse reactions, side effects, or health issues from product use
Failure to achieve desired results
Allergic reactions or sensitivities
Drug or supplement interactions
Injuries from misuse or improper use
Consequences of not consulting healthcare providers

Order and Shipping:

Delays in processing or shipping
Lost, stolen, or damaged packages (after carrier delivery confirmation)
Customs delays or duties
Incorrect addresses provided by you
Carrier errors or failures

Website and Technical:

Website downtime or unavailability
Data loss or corruption
Security breaches beyond our control
Unauthorized access to your account
Errors or inaccuracies in content

Third Parties:

Actions or omissions of third-party service providers
Content or practices of third-party websites
Payment processor issues
Shipping carrier problems

16.4 Basis of the Bargain

You acknowledge that the limitations in this section reflect a reasonable allocation of risk and are a fundamental basis of our bargain. We would not provide the Website or Services without these limitations.

16.5 State-Specific Exceptions

Some jurisdictions do not allow limitation of liability for certain damages. If you reside in such a jurisdiction, some limitations may not apply to you.

Exceptions: Nothing in these Terms:

Excludes or limits liability for death or personal injury caused by our negligence
Excludes or limits liability for fraud or fraudulent misrepresentation
Excludes or limits any liability that cannot be excluded under applicable law

16.6 Indemnification (Your Liability to Us)

You agree to defend, indemnify, and hold harmless Vitalogent LLC and its affiliates, officers, directors, employees, agents, partners, and licensors from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

Your violation of these Terms
Your use or misuse of the Website or Services
Your violation of any law or rights of third parties
User Content you submit
Your orders or use of products
Your negligence or willful misconduct
Any breach of your representations and warranties

This indemnification obligation survives termination of these Terms.

17. Indemnification

17.1 Your Indemnification Obligation

You agree to defend, indemnify, and hold harmless Vitalogent LLC, its parent, subsidiaries, affiliates, officers, directors, employees, agents, partners, suppliers, licensors, and service providers (collectively, "Indemnified Parties") from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees and court costs, arising out of or related to:

Your Conduct:

Your access to or use of the Website or Services
Your violation of these Terms
Your violation of any applicable law or regulation
Your violation of any rights of third parties
Your negligence or willful misconduct

Your Content:

Any User Content you submit, post, or transmit
Any claims that your User Content infringes or violates third-party rights
Any false or misleading information you provide

Your Orders:

Your purchase, use, or misuse of products
Claims arising from your use of products
Your failure to follow product instructions or warnings
Health issues or injuries allegedly caused by product use

Your Account:

Unauthorized use of your account by others
Sharing your account credentials
Any activity occurring under your account

17.2 Indemnification Process

Notice: We will notify you of any claim subject to indemnification

Defense: You will provide full cooperation in the defense of claims

Control: We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense

Settlement: You may not settle any claim without our prior written consent

Expenses: You will reimburse us for all reasonable costs incurred in defending claims

17.3 No Admission

Nothing in this indemnification section requires you to admit liability or wrongdoing. You may contest claims while fulfilling your indemnification obligations.

17.4 Survival

Your indemnification obligations survive termination of these Terms and continue indefinitely.

18. Dispute Resolution and Arbitration

18.1 Informal Dispute Resolution

Before filing any formal claim, you agree to attempt to resolve the dispute informally by:

Contacting Us: Send detailed written notice to [legal@vitalogent.com] describing:
- Your name and contact information
- The nature of the dispute
- The relief you seek
Good Faith Negotiation: Both parties agree to negotiate in good faith for at least 30 days
Escalation: If the dispute cannot be resolved informally, formal proceedings may begin

This informal process is required before arbitration or litigation.

18.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Agreement to Arbitrate: Except as provided below, you and Vitalogent agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Website or Services will be resolved through binding arbitration rather than in court.

Arbitration Rules:

Arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules
Rules are available at www.adr.org or by calling 1-800-778-7879
The arbitrator's decision is binding and may be entered as a judgment in any court

Location:

Arbitration will take place in [County], Texas or another mutually agreed location
Telephonic or virtual arbitration may be available

Costs:

Each party is responsible for their own attorneys' fees and costs
AAA filing fees and arbitrator fees will be split equally unless AAA rules provide otherwise
If you demonstrate financial hardship, Vitalogent may pay your share of fees

Arbitrator's Authority:

The arbitrator may award any relief available in court
The arbitrator must follow these Terms
The arbitrator may not award punitive damages or attorneys' fees except where permitted by statute

Discovery:

Discovery may be limited compared to court proceedings
The arbitrator will determine appropriate discovery

18.3 Exceptions to Arbitration

Arbitration does NOT apply to:

Small claims court cases (if they qualify for small claims jurisdiction)
Intellectual property disputes (trademark, copyright, patent)
Claims for injunctive relief to stop unauthorized use of intellectual property
Individual actions in small claims court in your state or county of residence

18.4 Class Action Waiver

IMPORTANT: YOU AND VITALOGENT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

This means:

No class arbitrations
No class actions
No consolidated proceedings
No representative actions

If the class action waiver is found unenforceable, the arbitration agreement will not apply to that claim, and it will be decided by a court.

18.5 Opt-Out Right

You have the right to opt out of arbitration:

Send written notice within 30 days of first accepting these Terms
Email to: [legal@vitalogent.com]
Subject line: "Arbitration Opt-Out"
Include: Your name, address, email, and statement that you wish to opt out

If you opt out:

You may pursue claims in court
The class action waiver still applies (no class actions)
All other Terms still apply

18.6 Severability of Arbitration Provisions

If any part of this arbitration section is found unlawful or unenforceable:

The remainder of the arbitration section remains in effect
The unenforceable provision will be reformed to the extent necessary
If the entire arbitration section is unenforceable, disputes will be resolved in court per Section 19

19. Governing Law and Jurisdiction

19.1 Governing Law

These Terms and any disputes arising from or relating to them or the Services shall be governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of law principles.

Federal Law: Where applicable, federal laws of the United States also apply, including:

Federal Food, Drug, and Cosmetic Act
Dietary Supplement Health and Education Act (DSHEA)
Federal Trade Commission Act
Other applicable federal regulations

19.2 Venue and Jurisdiction

If Arbitration Does Not Apply (e.g., you opted out, or exception applies):

You agree that:

Exclusive venue for any legal action is the state or federal courts located in Denton, Texas
You submit to personal jurisdiction of these courts
You waive any objection to venue or jurisdiction in these courts
You waive any claim that these courts are inconvenient forums

19.3 Waiver of Jury Trial

TO THE EXTENT PERMITTED BY LAW, YOU AND VITALOGENT WAIVE THE RIGHT TO A JURY TRIAL in any legal proceeding arising from or related to these Terms or Services.

19.4 Statute of Limitations

You agree that any claim or cause of action arising from or related to these Terms or Services must be filed within ONE (1) YEAR after the claim or cause of action arose. Otherwise, the claim or cause of action is permanently barred.

This limitation period is shorter than what might otherwise apply under state law.

19.5 International Users

If you access the Website from outside the United States:

You do so at your own risk
You are responsible for compliance with local laws
These Terms are still governed by Texas and U.S. law
Export laws of the United States may apply to products

20. Termination

20.1 Termination by You

You may terminate your account and cease using our Services at any time by:

Contacting customer service at support@vitalogent.com
Following account closure procedures in account settings (if available)

Effects of Your Termination:

Your account will be closed
You will lose access to order history and saved information
Pending orders may be fulfilled or cancelled (with refund)
Refund eligibility depends on order status and return policy
Outstanding obligations remain enforceable

20.2 Termination by Us

We may suspend or terminate your access to the Website or Services, with or without notice, for any reason, including but not limited to:

Violation of Terms:

Breach of any provision of these Terms
Violation of our policies
Prohibited conduct
Fraudulent activity

Business Reasons:

Suspected fraud or security risk
Multiple payment failures
Chargebacks or payment disputes
Abuse of return policy
Manipulation of promotions

Legal Requirements:

Court order or legal obligation
Law enforcement request
Regulatory compliance

Account Issues:

Prolonged inactivity
Providing false information
Creating multiple accounts
Sharing accounts

At Our Discretion:

We reserve the right to refuse service to anyone for any lawful reason

20.3 Effects of Termination

Upon termination of your account:

Immediate Effects:

Access to account and Services ends
Right to use Website under these Terms ends
Unfulfilled orders may be cancelled

Continuing Obligations:

Outstanding payments remain due
Pending returns/refunds processed per normal procedures
Legal obligations survive termination

20.4 Survival

The following sections survive termination of these Terms:

Intellectual Property Rights
User-Generated Content (license grant)
Warranties and Disclaimers
Limitation of Liability
Indemnification
Dispute Resolution and Arbitration
Governing Law
Any provisions that by their nature should survive

20.5 Data After Termination

After account termination:

We may retain some data as required by law or legitimate business purposes
See our Privacy Policy for data retention details
You may request data deletion subject to legal retention requirements

21. General Provisions

21.1 Entire Agreement

These Terms, together with our Privacy Policy, Disclaimer Policy, Return Policy, and Shipping Policy, constitute the entire agreement between you and Vitalogent regarding use of the Website and Services, and supersede all prior or contemporaneous communications, agreements, or understandings, whether written or oral.

21.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable:

The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable
If modification is not possible, the provision will be severed
The remaining provisions will remain in full force and effect
The parties' intent will be preserved to the maximum extent possible

21.3 Waiver

Our failure to enforce any right or provision of these Terms does NOT constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Vitalogent.

No waiver of any Term shall be deemed a further or continuing waiver of such Term or any other Term
Our delay in enforcing rights does not waive our right to enforce them later

21.4 Assignment

You may NOT:

Transfer, assign, or delegate these Terms or your rights and obligations
Transfer your account to another person

We may:

Transfer, assign, or delegate these Terms and our rights and obligations
Transfer occurs without notice in case of merger, acquisition, sale of assets, or reorganization
Your continued use after transfer constitutes acceptance

21.5 No Third-Party Beneficiaries

These Terms are for the benefit of you and Vitalogent only. No third party has the right to enforce any provision of these Terms.

Exception: Our affiliates, officers, directors, employees, agents, and service providers are intended third-party beneficiaries of the limitation of liability and indemnification provisions.

21.6 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

Acts of God (natural disasters, epidemics, pandemics)
War, terrorism, riots, civil unrest
Government actions or restrictions
Strikes, labor disputes
Supplier failures or shortages
Utility failures or telecommunications outages
Cyber attacks or data breaches beyond our security measures

21.7 Notices

To You: We may provide notices to you by:

Posting on the Website
Email to the address associated with your account
Physical mail to your address on file
Push notifications (if you've enabled them)

You consent to receive electronic communications, and agree they satisfy any legal requirement for written notice.

To Us: You may provide notices to us by:

Email: [legal@vitalogent.com] (for legal notices)
Email: [support@vitalogent.com] (for general inquiries)
Mail: Vitalogent LLC, 801 Hebron Pkwy #11112 , Lewisville TX 75057

Notices to us must include your name, contact information, and detailed description of the matter.

21.8 Electronic Communications Consent

By using our Services, you consent to receive electronic communications from us, including:

Emails about your orders and account
Promotional emails (if you've opted in)
Policy updates and important notices
Legal notices

You agree that electronic communications satisfy any legal requirement that communications be in writing.

To opt out of promotional emails: Use the "unsubscribe" link in emails or contact customer service.

21.9 Language

These Terms are drafted in English. Any translation is provided for convenience only. In case of conflict between English and translated versions, the English version prevails.

21.10 Headings

Section headings are for convenience only and do not affect interpretation of these Terms.

21.11 Interpretation

"Including" means "including but not limited to"
Singular includes plural and vice versa
"Or" is not exclusive (can mean "and/or")
"May" indicates permission, not obligation
"Shall" and "must" indicate mandatory requirements

21.12 No Agency Relationship

No agency, partnership, joint venture, employment, or franchise relationship is created between you and Vitalogent by these Terms or use of Services.

21.13 Mobile Devices

Additional charges may apply if you access our Website through a mobile device (data charges). You are responsible for such charges.

21.14 California Residents

Under California Civil Code Section 1789.3, California residents are entitled to the following consumer rights notice:

Complaint Assistance: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted:

In writing: 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834
By phone: (916) 445-1254 or (800) 952-5210

22. Contact Information

For questions, concerns, or notices regarding these Terms or our Services, please contact us:

General Inquiries

Email: support@vitalogent.com
Phone: 888-641-8889
Hours: 10 am - 6 pm Eastern Time

Mail:
Vitalogent LLC
801 Hebron Pkwy #11112
Lewisville, TX 75057
United States

Legal Notices

Email: legal@vitalogent.com

Mail:
Vitalogent LLC
Attn: Legal Department
801 Hebron Pkwy #11112
Lewisville, TX 75057
United States

Customer Service

Email: support@vitalogent.com
Phone: 888-641-8889
Live Chat: Available on our website 9am - 5pm CST

Returns and Refunds

Email: support@vitalogent.com
See our complete Return Policy

Privacy Concerns

Email: support@vitalogent.com
See our complete Privacy Policy

Product Quality

Email: support@vitalogent.com
For questions about manufacturing, testing, or quality control

Response Times

General inquiries: 1-2 business days
Order issues: Within 24 hours
Legal matters: 3-5 business days
Urgent issues: Same business day when possible

Acknowledgment and Acceptance

BY CHECKING THE BOX, CLICKING "I AGREE," CREATING AN ACCOUNT, PLACING AN ORDER, OR USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT:

You have read these Terms and Conditions in their entirety
You understand these Terms
You agree to be bound by these Terms
You have read and agree to our Privacy Policy, Disclaimer Policy, and other referenced policies
You are at least 18 years of age
You have the legal capacity to enter into this binding agreement
You accept the dispute resolution and arbitration provisions
You waive your right to a jury trial
You agree to the class action waiver

IF YOU DO NOT AGREE, YOU MUST NOT USE OUR WEBSITE OR SERVICES.

Thank you for choosing Vitalogent LLC. We appreciate your business and are committed to providing quality dietary supplements and excellent customer service.

Last Updated: 01/01/2025
Effective Date: 01/01/2025
Version: 1.0

This document is a legal agreement. Please retain a copy for your records.

Country/region